Cookie Policy

Cookie Policy

As Osmangazi Elektrik Perakende Satış A.Ş., Zorlu Elektrik Enerjisi İthalat İhracat ve Toptan Ticaret A.Ş., Zorlu Endüstriyel ve Enerji Tesisleri İnşaat Tic. A.Ş., Zorlu O&M Enerji Tesisleri İşletme ve Bakım Hizmetleri A.Ş., Zorlu Doğal Gaz İthalat ve İhracat ve Toptan Ticaret A.Ş., Zorlu Doğal Elektrik Üretimi A.Ş., Rotor Elektrik Üretim A.Ş., (all together will be referred to as "Zorlu Energy Group" or "Company"), we use certain technologies such as cookies, pixels, GIFs, etc. (“Cookies”) to improve your experience during your use or visit of our websites (“Site”), applications or all similar online or offline media that we offer for your use in the digital environment (all the aforementioned media will be referred collectively as the “Platform”). This text has been prepared within the scope of Article 10 of the Personal Data Protection Law No. 6698 (Law) and the Communiqué on the Procedures and Principles to be Complied with in Fulfilling the Clarification Obligation.

The use of these technologies is carried out in accordance with the legislation we are subject to, especially the Personal Data Protection Law No. 6698 (“Law”).

This Cookie Information Policy explains to you the purposes for which Cookies collected during the use of the Platforms are used and how you can control these Cookies, with regard to the processing of personal data obtained automatically through the placement of cookies on your device used on our website.

We may stop using the Cookies we use on our site and application, change their types or functions, or add new Cookies to our site and application. Therefore, we reserve the right to change the provisions of this Cookie Policy at any time. Any changes made to the current Cookie Policy will come into force upon publication on the site, application or any public media. You can find the last update date at the end of the text.

Method of Collecting Personal Data, Legal Reasons and Transfer of Personal Data

Mandatory Cookies: They are used to provide an information society service that you have requested (log-in, filling out forms and remembering privacy preferences, counting visitors to our website and measuring traffic). Your personal data collected electronically through Cookies during your visit to our website or use of our application are processed within the scope of Article 5(2)(c) of the Law, “Processing of personal data of the parties to a contract is necessary, provided that it is directly related to the establishment or performance of a contract” or Article (f) of the Law, “Processing of data is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person”.

Performance and Analysis Cookies: With these Cookies, we can improve the services we provide to you by analyzing your use of our website and application and its performance. For example, with these Cookies, we can determine which pages our visitors view most, whether our site is working properly, and any potential problems. Your personal data collected through these cookies is processed by obtaining your explicit consent within the scope of Article 5(1) of the Law.

Targeting and Marketing Cookies: Used by our business partners to profile you according to your interests and to show you relevant advertisements. Your personal data collected through these cookies is processed by obtaining your explicit consent within the scope of Article 5(1) of the Law.

For cookies other than mandatory cookies that we use on our website, users' explicit consent is obtained and they are given the opportunity to change their consent at any time. Users can see the types of cookies used on our website from the manage cookies section and determine their preferences for all cookies except Mandatory Cookies with the options of “on” or “off”. Again, users can change their preferences at any time via this panel.

You can always manage the use of cookies in the Manage Cookies section. Your personal data collected through Cookies subject to explicit consent will be transferred to third parties from whom we receive services domestically, limited to the realization of the purposes specified in this Cookie Policy and with your explicit consent. If the parties from whom we receive services are located abroad, the transfer will be limited to the realization of the purposes specified in this Cookie Policy, based on the appropriate safeguards in Article 9 of the Law.

Cookie Types According to Their Duration

1) Session Cookies: These cookies are temporary cookies and disappear when the browser is closed or the session is terminated.

2) Persistent Cookies: These cookies remain on your hard drive until you delete them or until your browser automatically deletes them, depending on the expiration date. Persistent cookies have different expiration dates, but they are predetermined.

Cookie Types by Party

1) First Party Cookies: As the name suggests, first party cookies are cookies placed on your device by our Platforms. First party cookies are placed directly by the website visited by the user, that is, the URL shown in the address bar of the browser (example.com.tr).

2) Third Party Cookies: These cookies are placed on your device by third parties that provide advertisements or perform analytics systems, not by our Platforms you visit. Third party cookies are placed by a domain different from the domain the user is visiting.

Cookies and Their Use

1) Mandatory Cookies: Mandatory Cookies are cookies required for the main functions of our website to be performed and are Cookies that provide security, network management and access to our website. Mandatory cookies are first-party cookies and process personal data during the session (with the exception of cookies related to your privacy preferences, as these cookies have a longer lifespan than the session period) and are automatically deleted when the session ends. The cookies in question are used necessarily to provide an information society service that you have requested (log-in, filling out forms and remembering privacy preferences).

2) Functional/Preference Cookies: Also known as Functionality Cookies, preference Cookies are cookies that allow the website to remember your past preferences, such as the language used or preferred region, or the username and password that automatically log you in. These types of cookies are used to make our website more functional and to personalize it (to ensure that your other preferences, excluding your privacy preferences, are remembered when you re-enter the site).

3) Performance/Analytics Cookies: These cookies are frequently used to improve the site, including measuring the impact of advertisements on the relevant people. They are used by website owners to estimate the number of unique visitors, identify the top search engine keywords that lead to a web page, or track website navigation.

4) Advertising/Marketing Cookies: Advertising/Marketing Cookies are cookies that enable personalized advertisements to be provided by tracking the online behavior of users. These Cookies may also share the information they collect with other third party advertisers.

Cookies Used on Our Platforms

Mandatory Cookies

The use of certain cookies is mandatory for our site and application to function properly. For example, authentication cookies, which are activated when you log in to our site, ensure that your active session continues when you move from one page to another on our site.

Performance and Analytics Cookies

With these Cookies, we can improve the services we provide to you by analyzing your use of our site and application and its performance. For example, with these Cookies, we can determine which pages our visitors view the most, whether our site is working as it should, and any potential problems. If you approve the use of performance and analysis Cookies, your personal data will be transferred to third parties from whom we receive services.

Targeting or Advertising Cookies

We use Cookies to promote products and services to you on our site or in media outside of our site. We may also collaborate with some of our business partners to advertise and promote to you on or outside of our site. For example, Cookies can be used to track whether you clicked on an advertisement you saw on our site, and whether you used the service on the site to which the advertisement directed you after it attracted your attention. If you approve the use of targeting or advertising Cookies, your personal data will be transferred to third parties from whom we receive services.

How Can I Control the Use of Cookies?

The preferences of our visitors and users regarding the use of cookies and similar technologies are essential for us. However, the use of Cookies, which are mandatory for the operation of the Platform, is required. In addition, we would like to remind you that if some Cookies are disabled, some functions of the Platform may not work partially or completely.

Information on how you can manage your preferences regarding cookies used on the Platform is as follows:

• Visitors have the opportunity to personalize their preferences regarding Cookies by changing the browser settings with which they view the Platform. If the browser used offers this, it is possible to change preferences regarding Cookies via browser settings. Thus, although it may vary depending on the possibilities offered by the browser, data owners have the opportunity to prevent the use of Cookies, choose to receive a warning before a Cookie is used, or only disable or delete some Cookies.

• Although the preferences in this regard may vary depending on the browser used, a general explanation can be found at https://www.aboutcookies.org/. Preferences regarding cookies may need to be made separately for each device through which the visitor accesses the Platform.

• Click to turn off Cookies managed by Google Analytics.

• Click to manage personalized advertising experience provided by Google.

• Preferences regarding cookies used by many companies for advertising activities can be managed via Your Online Choices.

• The settings menu of the mobile device can be used to manage cookies via mobile devices.

• You have the opportunity to personalize your preferences regarding cookies by changing the settings of your browser.

What Are Your Rights as a Data Owner?

Pursuant to Article 11 of the Personal Data Protection Law, data owners have the right to:
• Learn whether their personal data has been processed,
• Request information about their personal data if it has been processed,

• To learn the purpose of processing personal data and whether they are used in accordance with their purpose,
• To know the third parties to whom personal data is transferred domestically or abroad,

• To request correction of personal data if they are processed incompletely or incorrectly and to request notification of the action taken to third parties to whom personal data is transferred,

• Requesting the deletion or destruction of personal data in case the reasons requiring processing are eliminated, even though it has been processed in accordance with the provisions of the Personal Data Protection Law and other relevant laws, and requesting that the action taken within this scope be notified to third parties to whom personal data has been transferred,

• Object to the emergence of a result against the person by analyzing the processed data exclusively through automatic systems,
• Request compensation for the damage in case of damage caused due to the unlawful processing of personal data.

If you send your requests regarding your rights in question in accordance with the provisions of the Communiqué on the Procedures and Principles of Application to the Data Controller in writing to the address Yenibağlar Mahallesi Eti Caddesi No:28 A Tepebaşı/ESKİŞEHİR, to the address zorluenerji@hs03.kep.tr with a secure electronic signature, mobile signature or to the e-mail address you have previously notified to our Company and registered in our Company's systems, if any, to the address zmh@zorluelektrik.com, your applications will be finalized free of charge within thirty days at the latest; however, if the transaction requires an additional cost, you may be charged a fee according to the tariff to be determined by the Personal Data Protection Board.

Last update date: 04.09.2024