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Digital Transformation

At Zorlu Enerji, we place digitalization and technological transformation at the center of our business processes in order to shape the energy world of the future.

At Zorlu Enerji, we place digitalization and technological transformation at the center of our business processes in order to shape the energy world of the future. To enhance operational excellence, maximize efficiency, and create a sustainable energy ecosystem, we integrate the latest technologies into our work and guide the sector with artificial intelligence and data-driven solutions. We implement digital transformation projects across all our business units—from maintenance and repair to energy trading, from human resources to procurement, from plant warehouses to sales processes. While continuously improving our IT operations, we offer agile and innovative approaches through our project management services, and we invest in the digital future through generative AI proof-of-concept studies.

With our transformation-oriented perspective, we develop solutions that meet not only today’s needs but also the demands of tomorrow. By combining the power of technology with a human- and environment-centered approach, we work towards smarter, more efficient, and sustainable energy solutions.

TUNNEL PROGRAM

The TUNNEL Program, which has been one of the most important components of our digital transformation since 2021, aims to increase operational efficiency, digitize processes, and support sustainable growth. As of 2025, TUNNEL integrates the power of digitalization into business processes and delivers digital solutions that make a difference in the energy sector.

Electrification and Business Model Transformation

The spread rate of electric vehicle charging stations was increased by 40%.
Customer satisfaction improved by 35% through digital customer management.
The next-generation business model was made scalable, strengthening market leadership.

Data Analytics-Supported Energy Generation

Dependence on suppliers was eliminated by transitioning to a data warehouse infrastructure.
Forecasting accuracy in production increased by 25%, reducing operational costs.
Geothermal production and well management processes were digitized, enhancing efficiency.

Customer and Employee Experience Improvements

Requests received through the call center were reduced by 30% through effective use of digital channels.
Employees’ access speed to business processes was increased through mobile platforms.
The Enerjin Corporate Portal was renewed and integrated with SAP S/4HANA.

SHINE PROJECT

One of the most important steps in the digital transformation process, SHINE is one of the key projects shaping our company’s technology-oriented future.

Built on the IS-U system experience, one of the ERP solutions of the 2000s, S/4 HANA SHINE has been designed with a greenfield approach that includes SAP S/4 HANA and RISE with SAP Private Cloud Edition solutions, and is being implemented to cover all business processes in 11 companies under the Zorlu Energy Group.
Our SHINE Digital Transformation Program, which we embarked on with the motto "High Energy, Bright Future!", includes 13 projects, primarily the SAP S/4HANA RISE transformation.

In power plant warehouse (EWM) and maintenance-repair (PM) processes, faster and more efficient process management with modern interfaces and mobility support
Efficient inventory management, material batch tracking, and expiration date management through the EWM system
More flexible, faster, and mobile approval support in purchasing processes
Intercompany integration in sales processes
Mobile usage capability in maintenance-repair processes
81% process simplification in complex business processes

Digital Transformation in Business Units

Infrastructure Strengthening and Business Continuity

We ensure uninterrupted service with our mobile container-based disaster recovery center, while increasing operational resilience through business continuity plans integrated with all our business units. With our 100% reachable call center and IVR system that can resolve 42% of requests on its own, we have accelerated customer communication.

Maintenance and Repair

By completing the Data Analytics and Reporting project in the fields of geothermal resource production and well management, we launched the necessary dashboards for resource management (Zorlu Energy Data Warehouse + Power BI).
In this way, we aim to increase efficiency in our operational processes and achieve more effective management through data-based analyses.

Energy Trading

We are automating manual processes with a modern Optimization Portal in energy trading.

Human Resources

With our new user-friendly performance system interface, we aim to more effectively monitor employee development and make performance evaluation processes more efficient.

Sustainability and OHS-E

To digitize our sustainability and occupational health, safety, and environmental (OHS-E) processes, we created our Digitalization Roadmap and determined our current level of digital maturity.
We are implementing our next-generation technologies entirely with internal resources and generative AI support, by developing a platform called Sustainable Metrics that enables automatic calculations of carbon emissions and water footprint.

Finance & Accounting

Through the digital improvements we have implemented in finance and accounting processes, we are increasing efficiency in e-ledger and invoicing processes.

Zorlu Enerji and Artificial Intelligence

At Zorlu Enerji, we continue to develop innovative and intelligent solutions in the sector by transforming our business processes through AI-focused projects. Within this scope, we defined our current and targeted levels of artificial intelligence maturity through our AI Vision Workshop.

Subsequently, we provided AI Awareness Training to all our employees to enhance company-wide understanding and adaptation to artificial intelligence. By organizing the AI Roadmap Workshop with the participation of all business process owners, we identified our priority projects and created a comprehensive project inventory.

Following these efforts, we carried out a Generative AI Chatbot PoC study with our R&D teams to integrate artificial intelligence technologies into our business processes. We detailed our needs for the effective use of AI in operations and set targets to enhance operational efficiency.

By reinforcing our digital transformation with AI-supported projects, we continue to develop data-driven and sustainable solutions for the energy sector.

IT Service Development Activities

We are proud to be one of the companies with the highest number of accepted projects under the “National Software Ecosystem Project” supported by EMRA (Energy Market Regulatory Authority).

In this context, we are working with our business partners to lead the development of domestic technologies and drive digital transformation in the sector through the following projects:

YE3AP – National Energy Ecosystem Integration and Master Data Management Platform: We are developing a domestic platform that provides integrated data management and analytics tailored for the energy sector.

Technical Quality Measurement Systems Project: We are establishing an innovative measurement system to monitor and improve technical quality standards in distribution processes.

Yerli GIS – Şimşek (Lightning): We are developing a domestic Geographic Information System (GIS) solution to ensure more efficient management of our distribution network.

BlokPort – Blockchain-Based Field Inventory and Financial Health Index Project: We are implementing a project that strengthens field inventory management and financial processes using blockchain technology.

E-Keys Integrated Outage Management System R&D Project (OMS): We are digitizing outage management processes with an integrated approach to improve operational efficiency.

ITSM – Information Technology Service Management Project: We are standardizing IT service management processes to enhance the effectiveness of our corporate IT infrastructure.

National Big Data Analytics Platform Project: We are developing a domestic platform that delivers big data analytics solutions tailored for the energy sector.

ElectrAI Field Team Performance Measurement Project: We are optimizing our processes by measuring the performance of our field teams through AI-supported analytical tools.