Zorlu Enerji Sustainability Policy
By investing in renewable and clean energy techonologies, we supply reliable energy with our balanced portfolio.
We invest in the establishment and operation of smart systems with our innovation and R&D studies that shape the sector.
We use innovative and sustainable financing tools to diversify our capital resources, and we support development of regions where we operate in with our investments.
We carry out all our activities with a holistic corporate governance approach, transparent and aiming at continuous improvement, by adhering to the Ethical Principles and complying with the applicable laws and regulations.
It attaches importance to stakeholder engagement; Our inclusive strategy not only takes into account the expectations of our stakeholders, but also helps us build long-term and lasting relationships while reducing our risks. We inform the local neighbors, civil society and all relevant stakeholders within our sphere of influence regarding the investments made, and enable them to participate in the studies. In addition to giving priority to local employment; We also contribute to local development by supporting the needs of the region.
Considering the satisfaction of our employees, who are our most important stakeholders, we provide an inclusive work environment and equal opportunities, and we invest in their development by ensuring their health and safety.
We take the risk management process with a holistic approach and integrate it into all our business processes.
Evaluates the environmental and social risks of our investments on natural and cultural heritage; We take measures to reduce our impact. Within the scope of combating climate change, we invest in high technology, improve our processes by considering energy efficiency, develop projects and report our performance transparently.
We care to spread awareness about sustainability to our entire value chain by giving importance to the pursuit of sustainability criteria in our supply chain.
By prioritizing customer satisfaction, we ensure uninterrupted access to electricity, natural gas and support services, and offer solutions to our customers to ensure sustainable energy use.
We follow up our Sustainability Policy by communicating effectively with the relevant stakeholders, review it regularly and update it when necessary.
Elif YENER
CEO
Human Resources Policy
Believing that its employees are the most valuable asset in achieving its goals, Zorlu Enerji strives to build systems that support its vision, mission, principles, and values, while continuously working to enhance, enrich, and simplify work life.
While developing its Human Resources Policy, Zorlu Enerji prioritizes being responsible to its companies, attentive to its employees, and respectful to all stakeholders with whom it engages.
We are committed to:
- Protecting employee rights and safety,
- Offering career development opportunities based on employee competencies and performance,
- Preventing discrimination in recruitment, compensation, performance management, and employment processes on the basis of age, gender, race, religion, language, ethnicity, sexual orientation, belief, marital, social or economic status, disability, political opinion, union membership or activity, pregnancy, or military service, and integrating anti-discrimination mechanisms into our processes,
- Ensuring equal opportunities for all employees,
- Involving employees in decision-making processes,
- Implementing practices to maintain high levels of employee engagement and motivation,
- Providing opportunities for both professional and personal development,
- Supporting work-life balance.
Zorlu Enerji is dedicated to attracting highly qualified talent and retaining high-potential employees. We invest in training, development, and learning initiatives to cultivate energy sector professionals within our organization.
Customer Relations Manifesto
At Zorlu Enerji, innovation, entrepreneurship, sustainability, and customer centricity guide all our activities as we strive to bring dreams to life. Our core principle is to deliver high-quality, fast, pioneering, and reliable services to our customers and to provide a flawless experience that makes a difference.
We establish feedback mechanisms accessible to our customers across all our companies to ensure that their voices are heard. Our customer service teams can be easily reached through various channels, even after the sales process is complete.
We prioritize building long-term relationships with our customers. To turn this relationship into a seamless experience, we regularly monitor, measure, and report customer satisfaction through perception studies and satisfaction surveys. We track evolving customer expectations, evaluate suggestions, and take proactive actions in areas open to improvement.
We listen attentively to the feedback from our dealers and authorized service centers, who are in constant contact with our customers. Through our wide dealer and service network, we learn about the priorities of customers in different regions.
We treat customer feedback with the utmost care. All feedback is shared with senior management, carefully assessed, and the necessary actions are taken accordingly.
We train our frontline employees, dealers, and authorized services in customer experience and support their professional development and expertise.
We use the suggestions submitted by our customers to improve our products and services, and wherever appropriate, we implement open innovation practices in collaboration with our customers.
In line with responsible marketing principles, our communications around products and services reflect a commitment to inclusivity, respect for human rights, fairness, transparency, openness, and the provision of accurate information. We also aim to raise customer and consumer awareness on environmental and social issues.
Supplier Principles
As the Zorlu Group, we consider our suppliers as key business partners, and ensuring their compliance with internationally recognized environmental, social, and ethical standards and principles is among our primary responsibilities.
In selecting our suppliers, we prioritize their alignment with the Zorlu Holding Supplier Principles (the “Principles”), which are prepared in accordance with applicable national laws and regulations, as well as international conventions such as those of the International Labour Organization (ILO) and the United Nations (UN).
We are committed to informing and raising awareness among our suppliers about the Principles, and we provide training when necessary. We also expect our suppliers to share documents transparently that demonstrate their compliance with the Principles when requested as part of audits.
The Zorlu Holding Supplier Principles cover all procurement operations across Zorlu Group Companies and outline the fundamental behavioral expectations from our suppliers. We also expect our suppliers to extend these Principles across their own supply chains and ensure implementation by their own suppliers.
Information Security Management System Policy
Zorlu Enerji Human Rights Policy
Zorlu Holding Equal Life Manifesto
Zorlu Enerji Ethics Policy
Zorlu Enerji Quality Policy
Zorlu Enerji Environmental Policy
Zorlu Enerji Occupational Health and Safety Policy
Social Responsibility Policy
Zorlu Yenilenebilir Enerji
Zorlu Doğal Enerji Policy
R&D & Innovation Commitment
Biodiversity Protection
Environmental and Social Governance Principles Commitment
Commitment to Access to Energy
Sustainable Supply Chain Policy
Renewable Energy Commitment
Institutional Restructuring and Human Rights Commitment
Policy to Combat Deforestation
Board of Directors Diversity Policy
Labor Practices Commitment
Certifications
Through our certificates subject to third-party verification by international standards organizations, we ensure that our health, safety and environmental processes and management systems comply with the highest standards.
In addition to being the first company to receive the ISO 9001 Quality Management System certificate among domestic energy companies in Turkey, we have an Integrated Management System that fulfills the standard requirements related to the ISO 9001 Quality Management System, ISO 45001 Occupational Health and Safety Management Systems, ISO 14001 Environmental Management System, ISO 27001 Information Security Management System and SA 8000 Social Responsibility Management System certificates.
Thanks to ISO 27001, we systematically address information security and guarantee the confidentiality, integrity and accessibility of data.
Zorlu Doğal Elektrik Üretim A.Ş.
Zorlu Yenilenebilir Enerji
By integrating ISO 9001, ISO 45001 and ISO 14001 management systems with quality, environment and occupational health and safety processes, we provide safe service for our stakeholders and safe working conditions for our employees.
Zorlu Enerji Elektrik Üretim A.Ş.
Zorlu Jeotermal Enerji
Zorlu Doğal Enerji
With the ISO 50001 Energy Management System, we increase energy efficiency, optimize energy consumption and provide sustainable energy management.
Zorlu Doğal Elektrik Üretim A.Ş.
Zorlu Yenilenebilir Enerji
We prioritize the fundamental principles of human rights with the SA8000 Social Responsibility Management System.
Zorlu Doğal Elektrik Üretim A.Ş.