Our Policy

We contribute to reducing the country’s dependence on external energy sources by investing in domestic, renewable, and clean energy. We ensure continuity and security in energy supply with our balanced portfolio. We carry out all our activities by adhering to our ethical rules and complying with applicable laws and regulations. We value stakeholder engagement; our inclusive strategy not only takes into account the expectations of our stakeholders but also helps reduce our risks and build long-term, sustainable relationships. We inform the local community, civil society, and all relevant stakeholders about our investments and encourage their participation in our activities. In addition to prioritizing local employment, we contribute to regional development by supporting local needs.
We provide a suitable working environment and equal opportunities for our employees, who are our most important stakeholders, investing in their development while ensuring their health and safety.
We measure and assess the environmental and social impacts of our investments on natural and cultural heritage; we take measures to reduce these impacts. In the fight against climate change, we invest in high technology, improve our processes with energy efficiency in mind, and develop projects. We prioritize customer satisfaction by ensuring our customers have access to electricity, natural gas, and support services. We offer solutions to ensure sustainable energy use for our customers.

• Protects the rights and security of employees,
• Offers career opportunities within the company in line with the competencies and performance of employees,
• In the recruitment, remuneration, performance and employment contract processes we do not discriminate in terms of age, gender, race, religion, language, ethnicity, sexual orientation, belief, marital, social or economic status, disability, political opinion, participation and membership in union activities, pregnancy or military service status and integrate mechanisms to prevent discrimination in the processes.
• Provides equal opportunities to all its employees,
• Involves employees in decision-making mechanisms,
• Develops practices to keep employee loyalty and motivation high,
• Provides training opportunities for employees' personal as well as professional development,
• Takes care of employees' work and private life balance,
• Zorlu Enerji aims to recruit competent employees as well as to retain high potential employees. It supports training, development and learning activities to train energy industry experts within the company.

• Innovation, entrepreneurship, sustainability and customer oriented thinking guide all our activities aiming at bringing dreams to life. Our fundamental principle is to offer our customers quality, rapid, pioneering and reliable services and to provide a perfect and distinctive experience.
• We establish open feedback mechanisms to listen to our customers in all our companies. Our customers can easily access customer services after sales as well through various channels.
• We attach importance to establishing long-term relationships with our customers. In order to transform this process into a perfect experience, we monitor, measure and prepare reports on our customers’ satisfaction at regular intervals with mechanisms such as perception surveys and satisfaction polls. We monitor changing customer expectations, assess the feedback we have received and take pioneering actions in areas open to improvement.
• We pay attention to feedback from our distributors and authorised service providers who are constantly in contact with the customer. We learn the priorities of our customers in different regions thanks to our broad network of distributors and authorised service providers.
• We attach maximum importance to our customers’ feedback. We share these with senior executives, assess every one of them carefully and take the necessary actions.
• We train our employees and distributors and authorised service providers who are in direct contact with the customer regarding customer experience and enhance their expertise and development.
• We use our customers’ proposals to improve our products and services and carry out open innovation in every appropriate area along with our customers.
• Within the framework of responsible marketing principles, we adopt an approach taking into account social differences, respectful to human rights, fair, transparent, open and which shares correct information in communicating our products and services. We communicate with the goal of raising customers’ and consumers’ awareness regarding environmental and social issues.

As Zorlu Company, among our principle responsibilities lies the conformity of our suppliers, who are our most important partners in all our companies, with internationally-recognised environmental, social and ethical standards.

While choosing our suppliers, we seek conformity with Zorlu Holding Supply Chain Principles (Principles) which we have prepared in the light of all relevant national laws and regulations, notably the International Labour Organization (“ILO”) and United Nations (“UN”) agreements. We are committed to inform, to raise awareness and to provide training when necessary, in order to ensure our suppliers’ conformity with the Principles. Moreover, we expect from our suppliers to share, when deemed, necessary documents which show conformity with the Principles, within the framework of our auditing activities.

Zorlu Holding Supply Chain Principles encompass all Zorlu Group Companies’ procurement operations and contain the rules of basic behavior which are expected from all our suppliers. We expect our suppliers to communicate the Principles to their own supply chains and, in turn, the Principles to be applied by their own suppliers.

The prevention of Child Labour and Forced Labour

• Child workers must not be employed in any circumstances. Under the International Labour Organization Convention No. 138 the minimum age at which children can start work is 15, or 14 for some developing countries. Employees under the minimum age are termed child workers.
• The education of young employees older than the minimum age must not be obstructed and they must not be employed in dangerous work.
• Work must be voluntary. Workers must not be made to work by force or be obliged to do something.
• No employee must be made to work without security.
• The payment of debts through labor must not be accepted under any circumstances.

Prevention of Discrimination

• No tolerance must be shown for discrimination in the workplace, in recruitment, remuneration, education, promotion and retirement-related practices, or according to sex, age, religion, race, creed, social status, physical appearance, ethnic origin, nationality, political views, sexual orientation, pregnancy, union membership or any other reason.

Humane Treatment

• The exercise of physical exploitation or discipline in the workplace, sexual, verbal or physical abuse and intimidation are not acceptable in any way.
• In all work relations, behavior must be fair and in line with basic moral and human values judgements.

Remuneration

• Employees must be remunerated at least at the level of the minimum wage; all other benefits must be in accordance with laws, regulations and set conditions, and payments must be in an orderly and timely way.

Working Hours

• It must be ensured that employees have holidays and days of leave in line with laws and regulations and that working hours are in line with regulations.

Freedom of Association and Collective Bargaining

• It must be ensured that employees have the rights to join the labor unions which are set forth in local laws and seek representation & join workers’ councils.

Occupational Health and Safety

• A healthy, hygienic and safe working environment must be provided to employees.
• Necessary measures must be taken to prevent workplace accidents and occupational diseases; employees must regularly be given Occupational Health and Safety training with the goal of creating awareness.

Environment

• All relevant laws, regulations and statues concerning the environment (including all laws concerning air emissions, effluent load, waste water and chemical substances) must be observed.
• Efforts must be made to reduce carbon emissions and the consumption of natural resources and to increase the amount of recyclable waste.

Ethics

• No gift must be given or received in order to facilitate business; bribes or corruption must not be allowed or tolerated in any way.
• Situations which would create a conflict of interest must be avoided.
• No action must be taken that are aimed at harming, obstructing or limiting competition.
• Business partners’ intellectual property rights must be protected