Customer satisfaction is kept at the highest level in our company’s electricity trading activities and process is constantly improved in communication with and through the feedback of customers. Our customers may reach us through call centers or contact forms on our website to provide views and recommendations or use the Satisfaction Surveys conducted every 6 months to inform their level of satisfaction, complaints and areas of improvement.
Clients can keep track of invoices and consumptions via the online transactions portal.
With price variation, groundbreaking cooperation in the industry has been achieved and THY campaign, Vestel products and similar campaigns unique to various customer segments and needs have been realized. We quickly increased the number of branch offices, increasing our accessibility in various regions.